Last Updated: November 2025

Brand: 10X Digi Items Store®

Website: https://10xdistore.online

Contact: support@10xdistore.online

1. General Policy

All products sold on 10X Digi Items Store® are digital goods, such as E-books, Online Courses, Software, PLR Products, and Digital Templates.

Because we use Paddle as our payment and merchant platform, all transactions are governed by Paddle’s consumer protection policies and applicable EU/UK digital goods regulations.

2. 14-Day Refund Window

You are entitled to request a full refund within 14 days of your purchase date, without providing a reason, as long as:

The product has not been downloaded, accessed, or activated.

Once the digital content is downloaded, accessed, or unlocked, you lose the right to withdraw from the purchase under EU consumer law.

This is clearly stated before you complete checkout.

3. Eligibility for Refunds

You may be eligible for a refund if:

You made a duplicate purchase by mistake

You never received access to your digital product due to a technical issue

You requested a refund within 14 days and the product was not accessed or downloade

To request a refund, please contact:

📩 support@10xdistore.onlin

or directly via your Paddle purchase receipt.

4. How Refunds Are Processed

All refunds are processed by Paddle (our Merchant of Record) in accordance with their Terms of Sale and refund procedures.

Once approved, your refund will be issued to your original payment method within 5–10 business days.

5. Exceptions

Refunds cannot be granted if

The digital product has already been downloaded, accessed, or viewed.

The refund request was made after 14 days from the purchase date.

You changed your mind after accessing the content or product.

6. Contact Information

For any refund or billing inquiries, please contact:

📩 Email: support@10xdistore.online

🌐 Website: https://10xdistore.online

7. Acknowledgment

By purchasing from 10X Digi Items Store®, you acknowledge that you have read and agreed to this Refund Policy, and you understand that once the product is downloaded or accessed, your right to request a refund is waived under applicable law.